Job Description

Tier 1 Helpdesk Technician

Join TimbukTech as a Tier 1 Helpdesk Technician and serve as the first point of contact for our clients facing everyday IT challenges. You'll provide hands-on workstation and basic network support, deliver outstanding customer service, and grow rapidly in a collaborative team setting. With experience ranging from entry-level to 2-3 years, you'll start contributing immediately and have clear advancement opportunities to Tier 2 roles with greater responsibility and compensation.

Typical Responsibilities

• Deliver friendly, efficient onsite and remote support for workstations, applications, and basic IT issues across diverse clients and industries.
• Set up, image, and deploy computers; troubleshoot OS, application, and hardware problems; recommend preventive solutions.
• Provide basic support for Voice over IP (VoIP) systems.
• Collaborate with the team to develop best practices, test new tools/technologies, and document procedures for common requests.
• Proactively suggest improvements to enhance client service and team efficiency.
• Participate in on-call rotation for after-hours support as needed.

Required Skills and Qualifications

• Strong interpersonal skills and positive attitude. Clients rely on us in stressful moments, and your calm, helpful demeanor makes a real impact.
• Ability to adapt quickly, multitask, and thrive amid changing priorities in a fast-paced service environment.
• Solid organizational skills with high attention to detail and follow-through.
• Genuine eagerness to learn new tools, applications, and skills continuously.
• 0-3+ years of relevant experience (we welcome motivated entry-level candidates and especially value those with 2-3 years for faster contributions and accelerated growth).
• CompTIA A+ Certification (or equivalent) required within the first 120 days of hire.

Compensation & What We Offer

• Competitive salary negotiated based on your knowledge, skills, and demonstrated competency (we tailor compensation to reflect your experience and potential impact).
• Supportive, collaborative team environment with hands-on training and free certification resources.
• Clear opportunities for rapid professional growth and promotion (many Tier 1 technicians advance to Tier 2 within 1-2 years with corresponding increases in responsibility and pay).
• Comprehensive benefits package (health, dental, etc.).
• Meaningful work supporting local small businesses in our central Illinois communities.

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